The digital divide and t-government in the United States: using the technology acceptance model to understand usage.

This paper applies the technology acceptance model to explore the digital divide and transformational government (t-government) in the United States. Successful t-government is predicated on citizen adoption and usage of e-government services. The contribution of this research is to enhance our understanding of the factors associated with the usage of e-government services among members of a community on the unfortunate side of the divide. A questionnaire was administered to members, of a techno-disadvantaged public housing community and neighboring households, who partook in training or used the community computer lab. The results indicate that perceived access barriers and perceived ease of use (PEOU) are significantly associated with usage, while perceived usefulness (PU) is not. Among the demographic characteristics, educational level, employment status, and household income all have a significant impact on access barriers and employment is significantly associated with PEOU. Finally, PEOU is significantly related to PU. Overall, the results emphasize that t-government cannot cross the digital divide without accompanying employment programs and programs that enhance citizens’ ease in using such services.

Main Author: Sipior, Janice C.
Other Authors: Ward, Burke T., Connolly, Regina.
Format: Villanova Faculty Authorship
Language: English
Published: 2011
Online Access: http://ezproxy.villanova.edu/login?url=https://digital.library.villanova.edu/Item/vudl:178695
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author Sipior, Janice C.
author_facet_str_mv Sipior, Janice C.
Ward, Burke T.
Connolly, Regina.
author_or_contributor_facet_str_mv Sipior, Janice C.
Ward, Burke T.
Connolly, Regina.
author_s Sipior, Janice C.
spellingShingle Sipior, Janice C.
The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
author-letter Sipior, Janice C.
author_sort_str Sipior, Janice C.
author2 Ward, Burke T.
Connolly, Regina.
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Connolly, Regina.
dc_title_str The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
title The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
title_short The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
title_full The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
title_fullStr The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
title_full_unstemmed The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
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dc.title The digital divide and t-government in the United States: using the technology acceptance model to understand usage.
dc.creator Sipior, Janice C.
Ward, Burke T.
Connolly, Regina.
dc.description This paper applies the technology acceptance model to explore the digital divide and transformational government (t-government) in the United States. Successful t-government is predicated on citizen adoption and usage of e-government services. The contribution of this research is to enhance our understanding of the factors associated with the usage of e-government services among members of a community on the unfortunate side of the divide. A questionnaire was administered to members, of a techno-disadvantaged public housing community and neighboring households, who partook in training or used the community computer lab. The results indicate that perceived access barriers and perceived ease of use (PEOU) are significantly associated with usage, while perceived usefulness (PU) is not. Among the demographic characteristics, educational level, employment status, and household income all have a significant impact on access barriers and employment is significantly associated with PEOU. Finally, PEOU is significantly related to PU. Overall, the results emphasize that t-government cannot cross the digital divide without accompanying employment programs and programs that enhance citizens’ ease in using such services.
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