APA Citation

Luo, W., Liberatore, M., Nydick, R., Chung, Q., & Sloane, E. (2003). Impact of process change on customer perception of waiting time: A field study.

Chicago Style Citation

Luo, Wenhong., Matthew Liberatore, Robert Nydick, Q. Chung, and Elliot Sloane. Impact of Process Change On Customer Perception of Waiting Time: A Field Study. 2003.

MLA Citation

Luo, Wenhong., et al. Impact of Process Change On Customer Perception of Waiting Time: A Field Study. 2003.

VU Citation

"Impact of process change on customer perception of waiting time: a field study." Liberatore Matthew. Digital Library @ Villanova University. Date Accessed: 25 June 19, 5:36 PM.

Warning: These citations may not always be 100% accurate.