Complex service design: A virtual enterprise architecture for logistics service.

This paper presents an interdisciplinary systems approach to service modeling, design and deployment. The study is based on a longitudinal case study of the development process of a complex logistic service system based on an advanced logistics model. The case examines the development of a Virtual Enterprise Architecture (VEA) for an automatic high-speed transport and sorting system applied in airports for baggage handling. The study traces the evolution of the system from the early conceptual phases to a successful commercial service deployed at Changi, Singapore Airport. The study is conducted using a retrospective analysis of the case using a design science research approach. The paper evaluates and discusses the issues of creating and designing a new complex logistics service, distinct from the physical product, based on an advanced discrete event-based simulation model. The paper concludes by presenting a generalized and validated conceptual framework for a VEA based on an advanced simulation model. The paper thus contributes to the field of service systems and service management by identifying a novel approach to effective design of a new service.

Main Author: Moller, Charles.
Other Authors: Chaudhry, Sohail S., Jorgensen, Bent.
Language: English
Published: 2008
Online Access: http://ezproxy.villanova.edu/login?url=https://digital.library.villanova.edu/Item/vudl:175466
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dc_source_str_mv Information Systems Frontiers 10(5), Nov 2008, 503-518.
author Moller, Charles.
author_facet_str_mv Moller, Charles.
Chaudhry, Sohail S.
Jorgensen, Bent.
author_or_contributor_facet_str_mv Moller, Charles.
Chaudhry, Sohail S.
Jorgensen, Bent.
author_s Moller, Charles.
spellingShingle Moller, Charles.
Complex service design: A virtual enterprise architecture for logistics service.
author-letter Moller, Charles.
author_sort_str Moller, Charles.
author2 Chaudhry, Sohail S.
Jorgensen, Bent.
author2Str Chaudhry, Sohail S.
Jorgensen, Bent.
dc_title_str Complex service design: A virtual enterprise architecture for logistics service.
title Complex service design: A virtual enterprise architecture for logistics service.
title_short Complex service design: A virtual enterprise architecture for logistics service.
title_full Complex service design: A virtual enterprise architecture for logistics service.
title_fullStr Complex service design: A virtual enterprise architecture for logistics service.
title_full_unstemmed Complex service design: A virtual enterprise architecture for logistics service.
collection_title_sort_str complex service design: a virtual enterprise architecture for logistics service.
title_sort complex service design: a virtual enterprise architecture for logistics service.
description This paper presents an interdisciplinary systems approach to service modeling, design and deployment. The study is based on a longitudinal case study of the development process of a complex logistic service system based on an advanced logistics model. The case examines the development of a Virtual Enterprise Architecture (VEA) for an automatic high-speed transport and sorting system applied in airports for baggage handling. The study traces the evolution of the system from the early conceptual phases to a successful commercial service deployed at Changi, Singapore Airport. The study is conducted using a retrospective analysis of the case using a design science research approach. The paper evaluates and discusses the issues of creating and designing a new complex logistics service, distinct from the physical product, based on an advanced discrete event-based simulation model. The paper concludes by presenting a generalized and validated conceptual framework for a VEA based on an advanced simulation model. The paper thus contributes to the field of service systems and service management by identifying a novel approach to effective design of a new service.
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dc.title Complex service design: A virtual enterprise architecture for logistics service.
dc.creator Moller, Charles.
Chaudhry, Sohail S.
Jorgensen, Bent.
dc.description This paper presents an interdisciplinary systems approach to service modeling, design and deployment. The study is based on a longitudinal case study of the development process of a complex logistic service system based on an advanced logistics model. The case examines the development of a Virtual Enterprise Architecture (VEA) for an automatic high-speed transport and sorting system applied in airports for baggage handling. The study traces the evolution of the system from the early conceptual phases to a successful commercial service deployed at Changi, Singapore Airport. The study is conducted using a retrospective analysis of the case using a design science research approach. The paper evaluates and discusses the issues of creating and designing a new complex logistics service, distinct from the physical product, based on an advanced discrete event-based simulation model. The paper concludes by presenting a generalized and validated conceptual framework for a VEA based on an advanced simulation model. The paper thus contributes to the field of service systems and service management by identifying a novel approach to effective design of a new service.
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