Does having a market orientation lead to higher levels of relationship commitment and business performance?Evidence from the Korean robotic industry.
This study examines the impact of sales engineers having a market orientation on level of relationship commitment and, in turn, business performance. A model is proposed that suggests a positive relationship among these constructs. To test the model, a survey of sales engineers in the industrial robotics industry in Korea was conducted. Consistent with our predictions, our findings support the idea that having sales staff who have a market orientation leads to higher commitment to relationships and drives improved business performance. Implications are discussed.
|Main Author:||Taylor, Charles.|
|Other Authors:||Kim, Kyung Hoon., Ko, Eunju., Park, Myung Hwan., Kim, Dong Ryul., Moon, Hak II.|