From the Editor.

I am very pleased to introduce our special issue on Servitizing IT, guest edited by Dr. Sue Conger of the University of Dallas. Sue is Associate Professor in Information Systems and is responsible for the IT MBA program. At UD, she runs two capstone classes for the MBAs, which are consulting projects with a growing list of impressive companies, including Neiman-Marcus, The CMI Group, Concentra, Bell Helicopter, Global Dentistry, The Center for Non-Profit Management, The Women’s Museum, the Dallas CASA, and others. Sue earned her BS in psychology and criminology from Ohio State, MBA in finance and cost accounting from Rutgers, and PhD in information systems from New York University. In addition, Sue has over 30 years of experience building, designing, and managing development of computer and internet applications. Sue has been on the faculties of NYU, Georgia State University, and Southern Methodist University. At SMU, she mentored or managed the development of over 150 web sites, including Doug Newby, Penny Laine Papers, Nicholson-Hardie Nurseries, and Sewell Automotive Companies. She has a bestselling text on the subject: Planning & Designing Effective Web Sites and an earlier text: The New Software Engineering. I am sincerely grateful to Sue for her expertise, initiative, excellent leadership, dedication, and hard work in serving as Special Issue Editor to produce this quality themed issue. Sue introduces Servitizing IT and the articles comprising her special issue. Below, I present a brief summary of the regular article and two columns included in this issue. In their article entitled “Business Intelligence and Serviceoriented Architecture: A Delphi Study,” authors Roland M. Müller, Sefan Linders, and Luís Ferreira Pires apply the Delphi method to identify opportunities and limitations of serviceoriented architecture concepts and technologies when applied to business intelligence applications. Recommendations for business intelligence vendors and organizations that use or intend to use service-oriented architecture to support business intelligence are provided. Paul Gray, in his column BookISMs, the first of the two columns, reviews the three newest books written by authors who are IS gurus. These three books deal with subject matter far different than those normally reviewed in ISM including software testing, software engineering, and the future of our field, respectively. In the second column, Through a Glass, Darkly, Robert L. Glass discusses an interesting software problem experienced by Australia’s Bank of Queensland. When January 1, 2010 arrived, credit card purchases were processed with a clock advanced to the year 2016. All credit cards that expired before that year were invalid, which included ALL credit cards!

Main Author: Sipior, Janice C.
Format: Villanova Faculty Authorship
Language: English
Published: 2010
Online Access: